REFUND & RETURN POLICY
Shorty's Liquor offer returns (refunds) in line with your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If in the event your purchase is faulty, damaged or does not match the items ordered we will gladly refund you the price of your purchase including delivery charges or exchange the product upon presentation of your proof of purchase.
To arrange a refund or return please call directly on 1300 746 789 as soon as you identify the problem. Please allow up to 10 business days to process your refund or exchange.
Our business hoirs are 8 am -6 pm Monday to Friday (AEDT excluding public holidays).
FUNCTIONS & EVENTS RETURN ALLOWANCE
Shorty’s offers a return allowance for approved corporate clients for excess function stock to a maximum value of 20% of the original order value.
If you find that you have an excess of stock leftover from a function or event please contact your account manager to arrange the collection and return, We do recommend that you utilise our experienced Party and Events Concierge service for advice on the ideal quantities for your event.
Terms & Conditions for the function & events allowance are:
All products must be resalable (not opened, not damaged, not submerged in ice)
Beer, cider, RTDs in full, unopened cases
Water and Soft Drinks in full, unopened cases, except 1.25L PET bottles that are sold as single units
Wine, Champagne and Spirits not opened or damaged
'Special Request' items sourced outside our range are unable to be returned
Freshly squeezed juice cannot be returned
Returns must be arranged within 2 days following the event
Our team will inspect the returns following collection and advise regarding any damaged or opened stock
- Delivery charges apply to returns
- The value of any promotion or value-add forming part of the order will be deducted from the refund
Returns will be refunded via the same method as the original payment