THE SHORTY'S TEAM ANSWERS SOME OF OUR MOST ASKED QUESTIONS

KELCIE HOLT, MARKETING EXECUTIVE

KELCIE ANSWERS QUESTIONS REGARDING OUR WEBSITE

How do I register for an online customer account?

Click Login the top right section of the website. You will be taken to a page where you can log in to your online account or register a new account if you don’t already have one. By creating an account with our store, you will be able to, store multiple shipping addresses, view and track your orders in your account and more.

Can I have a regular standing order with Shorty's Liquor?

Yes, many of our corporate clients have weekly or fortnightly drinks delivered to the office. Other clients may not order at regular intervals but have standing orders that we deliver whenever there is a staff or client function.

By using the Reorder feature found at the bottom left-hand side of your My Account section, you will be able to make your standing orders as many times as you like with just one click. You can also quickly adjust the item quantities, in case you want to order more or less of a particular item than you normally do.

How will I know if my online order was successful?

After you complete the payment second step in the checkout, you’ll be taken to a successful order screen upon successfully completing checkout, and also receive an order confirmation email.

Can I save and organise lists of my favourite products online?

Yes, we call this feature Shortlists. You can set up as many Shortlists as you like, share them with others, and use them to make your online shopping with Shorty’s faster, easier and more enjoyable.

How can I chat in real-time with a Shorty's Team member during business hours?

In the bottom right-hand corner of your screen when you are on the Shorty's Liquor website, there is a LiveChat feature. If you click the 'Online - Questions?' button you'll be prompted to introduce yourself with a name and email address along with your first message to our team member. The LiveChat is active 9 -5 pm weekdays. For anything outside this time, or for chats that are not attended to quick enough (apologies!) please send us an email with your contact information and we get back to you as soon as possible.

BILL POULDREN, CLIENT ADVOCATE

BILLY ANSWERS QUESTIONS REGARDING ORDERING

How will I know if my online order was successful?

After you complete the payment second step in the checkout, you’ll be taken to a successful order screen upon successfully completing checkout, and also receive an order confirmation email.

How do I place my order online?

Please place your order online. This website has 256-bit SSL encryption to protect your identity and payment information. 

Alternatively, you can order over the phone by calling 1300 SHORTY (746 789) to speak with one of our team members or email orders@shortysliquor.com.au.

Can I change my order?

If you would like to adjust your order quantities, please email your Account Manager or call the office on 1300 SHORTY (746 789) and speak with one of the Shorty’s support team. Orders can be changed no later than 8am on the day of delivery.

You can arrange for additional items to be delivered with an order you have already placed. Create a new order with the additional items, and select the delivery date and time to be the same as for your original order. This must be done before the cut-off time of 8 am on the day of delivery.

Can I place an order from overseas?

Yes as long as your order is being shipped within Australia. During the checkout process, you will have to amend your billing address slightly for the order to be finalised. Please enter your correct shipping address in Australia.

Can I cancel my order?

Should you wish to cancel your order, please contact your Account Manager as soon as possible or call the office on 1300 746 789. Orders can be cancelled no later than 8 am on the day of delivery.

What is the minimum order amount?

There are no minimum order amounts at Shorty’s Liquor. Beer, cider, RTDs, juices, soft drinks and water are available for purchase in full case units only. Wine, champagne and spirits are sold as individual units.

What currency are your prices?

All our prices are in Australian Dollars (AUD).

How do I set up a client account?

One of the many benefits of working with Shorty’s Liquor for your office beverage needs is the offer of a credit account for approved clients. Please visit our Contact Us page where you can reach out regarding opening an account. Alternatively, you can call 1300 746 789 to discuss or arrange an appointment.

BEN WATT, DRIVER

BEN ANSWERS QUESTIONS REGARDING DELIVERY 

Where do you deliver?

Shorty’s is based in Sydney CBD and is able to deliver to 92% of Australia. For orders within the Sydney Inner Metro area, we use our own fleet of delivery vans. Orders to other locations are delivered via one of our preferred courier companies.

Please see our Delivery Information page for full details.

How long will my delivery take?

Our corporate clients in the Sydney CBD area can choose to receive Same Day Delivery, provided the order is placed before 10 am on a business day.

Next-Day or Pick a Day delivery options are available for our customers in the Sydney CBD and Sydney Metro areas. Customers are able to select a preference for an AM or PM delivery window when ordering. Please see our Delivery Information page for full details.

Can the driver contact me on arrival?

Yes. Shorty’s drivers will be more than happy to call on approach or at a time suitable to you. Driver contact is only available for orders delivered within the Sydney Metro area.

Drivers delivering outside Sydney Metro will not be able to call on approach. However, if no one is present at the delivery address, they will leave a card to arrange a redelivery or a collection point. 

I need a last-minute delivery; how does this work?

The Same Day delivery option in the Sydney Metro area is guaranteed if you place an order by 12 pm. If you have a more specific urgent delivery request, please contact your Account Manager directly or call us on 1300 746 789. We will endeavour to meet your delivery requirements if we are able, however, this will not be possible in every case.  

Can I receive my delivery cold?

You can request the option for Cold Delivery when placing your order. Shorty’s has a large onsite cool room to ensure that your bottles will be chilled on arrival. You may also want to purchase ice bags to maintain chill after delivery.

We cannot guarantee that Cold Delivery is always possible with our Same Day service, as we do not keep all of our products in the cool room. Here is a list of items that are always kept cold.

How is my order protected during transit?

We carefully package all wine, champagne and spirits before delivery to minimise breakages. You will receive your bottles in either their original box packaging or in a Shorty’s branded box with protective dividers.

What happens if a bottle breaks during delivery?

In the unlikely event of a bottle breaking during or at the time of delivery, we will happily provide you with a replacement or refund.

GUS LAING, CLIENT ADVOCATE

GUS ANSWERS QUESTIONS REGARDING GIFTING & EVENTS 

I'd like to send my clients and team gifts; how does this work?

You can find some great gifting options by visiting our Gifts Ideas section. We can deliver your gift to 92% of Australian addresses. Please see the Delivery Information page for delivery areas covered. When checking out, simply enter your gift recipient’s name, address and phone number. You can also include a personalised message by purchasing a greeting card with your order. At the checkout screen, type what you would like to say on the card into the Delivery Instructions field.

If you have gifts going to multiple addresses, to multiple recipients, please select 'Check Out with Multiple Addresses' button - located below the 'Proceed to Checkout' button. 

I'd like to buy something special or different, but I'm not sure what. Can you suggest something for me?

Yes. Shorty’s has a dedicated and knowledgeable sales staff that are on hand to provide advice on all things Champagne, wine, beer and spirits. Please call 1300 746 789 for a confidential chat about specialised gift ideas. 

Do you offer wine tastings?

Yes, wine tastings are available to our corporate customers. For further information, please call the office on 1300 746 789.

Can I return excess stock after my event?

Shorty’s offers a return allocation of orders placed for functions and events. Up to 20% of the order value may be returned. Beer, cider, water, RTDs, juices and soft drinks must be returned in unopened, undamaged cases only. Wines, champagnes and spirits must not show any damage on the labels, seals or caps.

You may contact us to arrange the pickup or return of excess stock within twp days of the date of your function. Please see our Terms and Conditions and Returns Policy sections for further details.