Frequently Asked Questions


How do I register an online customer account?

Can I save and organise lists of my favourite products online?

Can I have a regular standing order with Shorty’s Liquor?

What is the quickest way to place my order online?

What do I do if I can't check out my order?

How will I know my if online order was successful?

How can I use the Live Chat feature?



How do I place an order?

How do I change my order?

How do I cancel my order?

What is the minimum order amount?

What currency are your prices?

Can I set up a client account with Shorty’s Liquor?

Can I place an order from overseas?

I am trying to place an order from overseas - for delivery within Australia - however my order is not completing. What can I do?



To what areas do you deliver?

How long will my delivery take?

Can the delivery driver contact me on arrival?

I need a last minute delivery; how does this work?

Can I receive my bottles chilled?

How is my order protected during transit?

What happens if a bottle breaks during delivery?



I’d like to send my clients and staff gifts; how does this work?

I’d like to send a large range of gifts to multiple delivery addresses; how does this work?

I’d like to buy something special or different, but I’m not sure what. Can you suggest something for me?

Do you offer wine tastings?

Can I return excess stock?